FAQ's
You can find all the FAQ's here
You can find all the FAQ's here
Yes a person can act as a buyer and carrier simultaneously. This means that you can post a request to buy from anywhere while at the same time you can post a travel schedule to be hired as a carrier. A single profile can act as a buyer and carrier both.
A person can post a new travel schedule by clicking on “Travel & Earn” section. Enter the mandatory fields and click on “Post Schedule”.
In order to view your posted schedules, click on your profile and go to “View Schedules”.
Following are different ways to bid.
First, a carrier can search for potential buyers who want to purchase the item(s) from the country from where he/she intend to travel from. Go through the search results and bid against the buyer that suits you.
Second, you can look for the item(s) you wish to carry and can bid against the request that you are interested in.
Third, a carrier can also bid against a request in case any buyer pings him or her. You may cancel it if you are not interested to bid against that request.
A carrier can only make a contact with buyer once the hiring process is successfully completed.
You may bid against that request if you wish to or can cancel it if you are not willing to carry that item.
You can click on the “wrong link” icon to report a bad link and a notification email will be sent to that buyer asking him to review the link.
Go to your profile and click “View Order”, from their under Action menu you can view the complete details of the request you want to.
The carrier will be paid once he or she has delivered the item(s) successfully to the buyer and upon receiving a confirmation from him/her.
It’s best if carrier delivers the order to buyer in person. This will reduce the chances of dispute to occur.
To complete an ongoing order, first at the time of delivery carrier should click on “Deliver Order” icon from Assign Order page. Upon clicking, the order will go to Delivered state and a notification/email will be sent to buyer for confirmation.
Now buyer can complete the order by clicking on “Complete Order” button and by giving review & rating about carrier.
No, a buyer cannot withdraw/cancel or delete his or her request in an ongoing phase. However, if a buyer wishes to he/she can contact the carrier through email or contact number and ask to cancel the order. The request can only be cancelled upon carrier’s discretion.
When a buyer confirms receipt of the item(s) then an email is sent to the respective carrier notifying him that the buyer has acknowledged receiving the said item(s).
Yes it’s necessary to deliver warranty card along with the item(s) requested if it’s mentioned in the request.
Pinevaly is not responsible for any kind of damage during or after the itinerary. Carrier is responsible to deliver the item without any damage to the buyer.
You can post a new request by clicking on Buy button on top. Enter the relevant details about the item you wish to buy and click on “Post Request”.
Following are the three different phases of a request.
a) Pending: When you post a request it automatically goes to pending state waiting for potential bidders to bid.
b) Ongoing: When the buyer hires any carrier against his request then it goes to Ongoing stage. Here you are not allowed to edit/modify your request. This is done to make things simple for both carrier and buyer. However if you need to order more quantity against the same item then you can post a new request.
c) Completed: A request is marked completed once the item(s) is delivered successfully and upon confirmation from buyer of receipt.
No, a user cannot edit a request once posted.
Go to your posted Request and click on View Bidding icon under Action to view bidding details.
A buyer can only cancel its request while it’s in Pending state by clicking the Delete icon. However, once the request status is Ongoing then a buyer cannot cancel/delete it. However, both buyer and carrier can sort out the details and the request can be cancelled upon carrier’s discretion.
After payment against a request, go to that particular request and click on the Contact option available under Action menu.
The buyer has to submit a new request mentioning the desired quantity, as a request once posted cannot be edited.
Yes, a buyer can post as many requests as he/she wishes to. There is no restriction on limit of posting requests.
A buyer cannot cancel his request when it’s in Ongoing phase, however a carrier can cancel the order. If a buyer wishes to cancel his order after payment then he must contact carrier and after mutual agreement he can request the carrier to cancel it. In such scenario buyer will be charged before refund, see cancelation policy.
When a buyer searches for a carrier there comes a ping option at the right of search results. An email containing a link is sent to the respective carrier when buyer clicks on the ping button notifying him/her of your interest. The interested carrier can view/bid against your posted request.
Following are the different modes of payment.
a) Major Credit cards or pre paid Credit cards (Visa, MasterCard)
b) Debit cards that can be processed as credit card
c) Paypal (for selective countries only)
d) Bank transfer
We don’t deal in COD (Cash on Delivery) service. Offline or cash payments are prohibited on our platform and are a violation of our Terms & Conditions. Such kind of activities can result in removal from Pinevaly. We forbid such arrangements for payment because it makes difficult for us to protect your identity and makes you more prone to fraud and other issues.
Every carrier has to pay this fee (which is refundable only after successful delivery of item and confirmation from buyer) when he or she confirms a buyer to carry their item(s).
Please note that this fee is not applicable at the time when a person bids against any request.
This is done to make sure that a carrier is serious in bringing item(s) from one place to another. This gives the respective buyer a sense of security and peace of mind against his payment. Collecting a security fee also helps curb spam on our platform as only serious carriers will take part in bidding.
The security fee depends upon the total bidding amount entered by the carrier. Pinevaly deducts 5% of total bidding amount or 20$ whichever is higher as a security fee. This fee is refundable and is credited into carriers account only upon successful completion of order.
It’s not allowed to pay such fee outside our platform. This is done to secure your payments and to compensate the buyer in case of any dispute. Payments of any nature made outside Pinevaly website are a violation of our Terms of Service.
The total cost of a request on Pinevaly is based on few factors. Note that the cost against a request is charged in full once a carrier accepts your hiring request.
Cost determined by the carrier:
The total cost of the request is decided by the carrier through bidding.
Pinevaly does not store any kind of financial information of Buyers or Carriers.
All transactions are done in US Dollars only.
This includes but not limited to following:
a) Carrier bidding against the request
b) Security deposit fee (refundable) paid by carrier
c) Buyer paying the bidding amount after confirmation from carrier
d) Payments made to carrier upon successful completion of order
Carrier and Buyer can withdraw their amount in US Dollars only.
While bidding you can use the Currency Calculator function to convert your bidding amount from USD to any other currency.
Note: This feature gives you a ballpark estimate of currency exchange rate. For exact rate, please contact your local currency exchange or other concerned organization.
Carrier must deliver order within stipulated time as mentioned in the bidding details. If the order is not delivered within agreed time frame, then buyer is eligible to claim full amount for refund. A 100% refund will be given to buyer and security deposit fee will be confiscated if a carrier fails to deliver within Ten (10) days of claim.
No deduction will be made if carrier delivers the item within 05 business days after stipulated time. 25% of security deposit fee or 10$ whichever is higher will be deducted if carrier delivers the order within next 06-10 working days.
In all such cases, Exchange policy as defined by the manufacturer of an item will be followed. Pinevaly will not be responsible for any such exchange.
In such a scenario, security deposit fee paid by carrier will be confiscated and buyer is eligible for full amount refund.
A carrier is entitled for payment against the bidding amount only when buyer marks the order complete after receiving the item(s). It is recommended that the carrier make sure that the buyer completes the order at the time of receiving it.
This is the only way the carrier becomes eligible for claiming his amount. Failure to do so will result in dispute.
